NICE CXone

Powering customer experiences through NICE CXone integration.

Enhance your NICE CXone contact centre with the Optus SMS Suite.

Seamlessly integrate local SMS, branded Sender ID, and Click-to-Call functionality using the CXone SMS channel or REST APIs. Deliver better customer experiences while managing your messaging services through a single, consolidated Optus bill.

Features

• Trusted local SMS provider with Australian carrier connectivity
• High volume SMS delivery
• SenderID support
• Two way SMS conversations

Benefits

• Local SMS Provider: Improve message delivery using a trusted local SMS provider with Australian carrier connectivity.
• Australian Hosted Infrastructure: Protect sensitive data with secure, Australian-hosted infrastructure that supports data sovereignty requirements.
• Simplified Billing: Simplify billing with a single, consolidated Optus SMS Suite invoice.
• Click-toCall Support Enable Click-to-Call by using voice-capable mobile numbers (MSISDNs) for seamless customer interactions.