Support

Welcome to The Optus SMS Suite’s Support page.

Contact Support

Our Service Delivery team is ready to help. Reach us via:

• Email: optussd@modicagroup.com
• Phone (Australia): 1800 251 577
• Phone (Global): +64 4 498 6000
• View Systems Status
• Other Optus Business Services

Support Hours

Free business hours access to our helpdesk for all customers, 8:30am - 5:00pm Monday to Friday NZ time, excluding public holidays.

Extended Support

24x7 assistance is available as an additional paid service. We will provide you with an Extended Support Plan Number (ESP Number) which you must quote to our Helpdesk (By Phone) when requesting support outside normal business hours.

† Please note our Email Support queue will only be monitored during New Zealand business hours (it will not be monitored after NZ business hours, on weekends or on NZ public Holidays)