Introduction
Welcome to the Optus SMS Suite. This brief guide will give you an easy overview so you can manage your services.
Watch the video below for an introduction to the Optus SMS Suite.
Logging In
First, go to https://sms.optus.com.au/
Enter a registered email address or username, and click the ‘Next’ button.
- Enter your password, or
- If your organisation is configured to use Federated Identity for login, you will be redirected to your Identity Provider.
Note: Federated Identity credentials will be supplied by your organisation
If you have forgotten your password, use the ‘Forgotten your password?’ under the Login field.
Dashboard
After logging in you will land on the Dashboard. This provides a snapshot overview of your system. Areas of the dashboard include:
- System Status: information on whether all systems are up and running
- Contact Support: send inquiries, request help, or register a Sender ID
- Daily Message Count: visualisation of the current month’s message volume, by day
- Usage Report: a count of the total message volume this month
The main navigation is on the left-hand side of the screen.
Navigation Menu
The main navigation is on the left-hand side of the screen. User permissions determine the visibility of some areas in The Optus SMS Suite, as well as functionality inside those areas. Contact your account Admin or raise an issue with the Optus Support Team if you believe your permissions require updating.
Send Messages
Applications used for sending messages. User Guides for each are available.
- Available: configured applications ready for sending messages
- Locked: further applications - available on request
- Message Settings: customise allowed hours of sending with Sending Hours, or request and configure Email2SMS
Integrations
API Configuration, as well as security API and third-party applications such as Zapier and Salesforce CRM.
Tools
Tools are available to support sending of messages, such as Link Shortening, or a Character Set Checker.
This is also where you can open this supporting Help Documentation from (as well as in the top menu).
Data & Insights
Data on message volume, mobile numbers, and delivery receipts for your configured applications.
Read more information on Data & Insights here.
Finance
Information about invoices, credit and payment methods, and statements.
Marketplace
A marketplace of available products and services, as well as those under development, or being considered for development.
Clients
Client account and User Account details and settings.
- Settings: the details and settings of the overall business account
- User Accounts or Account Details: reset your password (and for those users with permissions, also permissions controls)
- Contacts: those users with permissions, will be able to access a Contact list of staff with access to The Optus SMS Suite
Account Details - This is where you can reset your password.
Admin Rights
Note: The following steps require Admin level permissions.
The following information about where and how you can add and update user accounts in your business account is only relevant if you have permission to do so.
Step 1: Navigate to the ‘Contacts’ tab and create a new contact.
Step 2: Navigate to the ‘User Accounts’ tab and create a new user account. Provide them permissions to the products you are using.
Contacts
This is where you can add and update contact details of users in your company, if you have permission to do so.
User Accounts
This is where you give access to the platform, once you have created a Contact.
Support
For further assistance, please contact your Optus Account Manager or raise an issue with the Optus Support Team.
